shop our first ever style of maaia boots

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Frequently asked questions
Do you have kids/youth sizes?

Upon launch we will only have adult sizes available however our kids and youth range will be launching late 2025. Follow us on our socials to stay updated
What is your return policy?

Although we are a small business, or goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Please note we do not accept returns for change of mind. If you have chosen the wrong size, we are more than happy to replace your pair, depending on stock availability, if your item is still in brand new condition (shipping costs apply). If your item is faulty, please contact us within 7 days of receiving your purchase and we will arrange an exchange or refund
Do you offer afterpay?

We’ve chosen not to offer Afterpay as we don’t want to encourage buy-now-pay-later spending within our community.

Our goal is to promote mindful purchasing and financial wellbeing
Is international shipping available?

We have NZ and AU shipping available on our website

Unfortunately no other locations at this stage
How long will it take to get my order?

We are a Aotearoa home-based business. All our orders are shipped from our home in Waitakere, Tamaki-Makaurau.

Auckland: 2 - 4 business days*

Rest of NZ: 3 - 5 business days*

Australia: 4 - 10 business days*

Tracking numbers will also be allocated to each order which you will receive in your email after making your purchase. Please note times may vary or be longer during our busier periods. We are 100% whanau-owned and operated and will do our best to dispatch orders quickly

All shipping times are estimates, please refer to the tracking number provided by the courier company for a more accurate ETA
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase
Do you offer pick up?

At this stage we are a home-based business so are only able to offer shipped orders

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Whether you're Māori or simply appreciate the beauty of our culture, we invite you to be part of our whānau